Terms & Conditions

This policy was last updated 24/05/2025.

Introduction
1. These terms and conditions shall govern your use of our website and services.
2. By using our website or services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.
3. If you use our services, we will ask you to expressly agree to these terms and conditions.
4. Our websites use cookies; by using our websites or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
5. In this policy, "we", "us" and "our" refer to OTGH Cloud Ltd.
6. These terms and conditions apply to all services we provide, however additional terms and conditions may apply to specific services to supplement these and will be provided to you when applicable prior to utilising a service.
Copyright notice
1. Copyright © 2025 OTGH Cloud Ltd.
2. Subject to the express provisions of these terms and conditions:
  1. we, together with our licensors, own and control all the copyright and other intellectual property rights on our websites and services and the material on our websites and services; and
  2. all the copyright and other intellectual property rights in our websites and services and the material on our websites and services are reserved.
Acceptable use
1. You must not:
  1. use our services in any way or take any action that causes, or may cause, damage to the services or impairment of the performance, availability or accessibility of the services;
  2. use our services in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. use our services to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, computer worm, keystroke logger, rootkit or other malicious computer software;
  4. access or otherwise interact with our services in any way for which they were not intended, including but not limited to the ‘scraping’ of resources and modification of source to cause unintended effects.
2. You must ensure that all the information you supply to us through our website, or in relation to our services, is true, accurate, current, complete and non-misleading.
Registration and accounts
1. To utilise our services, you will be required to create an account with us. Any data you supply us will be processed as per our privacy policy.
2. You must not allow any other person to use your account to access our websites or services.
3. You must notify us immediately if you become aware of any unauthorised use of your account.
4. You must not use any other person's account to access our websites or services, unless you have that person's express permission to do so.
Cancellation and suspension of account
1. We may:
  1. suspend your account; and/or
  2. cancel your account
  at any time in our sole discretion without notice or explanation.
2. You may cancel your account with us at any time by contacting us, subject to your account standing and contractual obligations.
Billing and payments
1. The use of our services may be subject to fees that are outlined at the point of placing an order.
2. We require all customers to have a valid payment method associated with their account at all times and reserve the right to refuse or terminate services should this not be the case.
3. We do not hold, process or transmit any payment information, including but not limited to payment card details or bank account details; these are processed by our payment services providers in accordance with section 3.2 of our privacy policy.
4. For payments that are collected automatically, we will provide a minimum of 5 days written notice (via email) prior collecting any funds.
5. We may offer credit terms to customers at our sole discretion and reserve the right to withdraw or amend these terms at any time.
User generated content
1. In the context of these terms and conditions, 'user generated content' refers to any content not produced by OTGH Cloud Ltd that is created or disseminated through the use of our services, including not limited to our email hosting, email marketing and web hosting services.
2. You warrant and represent that your content will comply with these terms and conditions.
3. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
4. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
  1. be libellous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  4. infringe any right of confidence, right of privacy or right under data protection legislation;
  5. constitute negligent advice or contain any negligent statement;
  6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
  7. be in contempt of any court, or in breach of any court order;
  8. be in breach of racial or religious hatred or discrimination legislation;
  9. be blasphemous;
  10. be in breach of official secrets legislation;
  11. be in breach of any contractual obligation owed to any person;
  12. depict violence in an explicit, graphic or gratuitous manner;
  13. be pornographic, lewd, suggestive or sexually explicit;
  14. be untrue, false, inaccurate or misleading;
  15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  16. constitute spam;
  17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  18. cause annoyance, inconvenience or needless anxiety to any person.
Limited warranties
1. We do not warrant or represent:
  1. the completeness or accuracy of the information published on our website;
  2. that the material on the website is up to date; or
  3. that the website or any services will remain available.
2. We reserve the right to discontinue or alter any or all of our services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any services, or if we stop publishing the website, except where explicitly stated in an agreement with you. Should this course of action be taken however, we will endevour to provide fair notice to all affected customers.
3. To the maximum extent permitted by applicable law and subject to Section 9.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our services and the use of our website.
Limitations and exclusions of liability
1. Nothing in these terms and conditions will:
  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law.
2. The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:
  1. are subject to Section 9.1; and
  2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
3. To the extent that our website/services and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
6. We will not be liable to you in respect of any loss or corruption of any data, database or software.
7. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
8. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the services or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
Breaches of these terms and conditions
1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
  1. send you one or more formal warnings;
  2. temporarily suspend your access to our services;
  3. permanently prohibit you from accessing our services;
  4. commence legal action against you, whether for breach of contract or otherwise; and/or
  5. delete your account and associated data from our services.
2. Where we suspend or prohibit or block your access to our services or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
Variation
1. We may revise these terms and conditions from time to time.
2. We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our services from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our services.
3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we may suspend your services.
Assignment
1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
Severability
1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Third party rights
1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
1. These terms and conditions shall be governed by and construed in accordance with English law.
2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
Our details
1. This website is owned and operated by OTGH Cloud Ltd.
2. We are registered in England and Wales under company registration number 15749657, and our registered office is at Ash Grove, Desborough, Northamptonshire, NN14 2LD.
3. Our principal place of business is at our registered office address above.
4. You can contact us:
  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by email, at hello@otgh.cloud.

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